Delivery & Refund Policy

The Essential Info

Delivery costs

• We have a flat rate fee of £4.95 (Tracked48) via Royal Mail, irrespective of the amount that you order.  

Packaging 

We aim to ensure that your parcel is delivered in the most appropriate packaging for your order.

Returns

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

You have the right to cancel your order within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email info@doodledash.co.uk

You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

We will then refund your purchase within 14 days of receiving the returned goods. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Send to: Returns, Doodledash Creative, Acorn Barn, Nook Lane, Weston-Under-Redcastle, Shropshire SY4 5LP

If you need some help, or have any questions, please contact us on 07527 229739, we are more than happy to help.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package. The purchaser is responsible for the cost of returning goods.

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